Privacy Policy

Effective Date: June 6, 2026  ·  Website: upstatepropanepros.com

Upstate Propane Pros respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, call us, request a quote, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Upstate Propane Pros is a lead generation and referral service that helps connect residential and commercial customers with propane-related service providers, including companies that may provide propane delivery, propane installation, propane tank services, propane appliance hookups, propane system service, and related services.

We are not a utility company or government agency. Services may be performed by independent third-party contractors, suppliers, or service providers.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you submit a form, call us, request a quote, or contact us, we may collect:

• Name
• Phone number
• Email address
• Service address or property location
• Type of service requested
• Residential or commercial property information
• Project details
• Photos or documents you choose to upload
• Preferred contact time
• Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website
• General location information
• Cookies and tracking data

This information helps us understand how visitors use our website and improve our advertising, website performance, and customer experience.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiry
• Connect you with propane service providers
• Provide quote requests or appointment opportunities
• Contact you by phone, text message, or email
• Confirm your service needs and location
• Improve our website and marketing
• Track advertising performance
• Prevent fraud or misuse of our website
• Comply with legal obligations
• Maintain business records

4. Sharing Your Information

We may share your information with third parties when necessary to fulfill your request. This may include:

• Propane companies
• Propane delivery providers
• Licensed contractors
• Installation companies
• Service and repair providers
• Call tracking providers
• CRM and marketing software providers
• Website hosting providers
• Advertising platforms
• Analytics providers
• Legal or regulatory authorities when required

When you submit a request through our website, you authorize us to share your information with service providers who may contact you about your propane-related request.

We do not sell your personal information for unrelated third-party marketing.

5. Calls, Text Messages, and Emails

By submitting your contact information, you agree that Upstate Propane Pros and/or its service provider partners may contact you by phone, text message, or email regarding your request.

Message and data rates may apply. You may opt out of text messages by replying “STOP” or by contacting us directly. Submitting a form does not require you to purchase any product or service.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Improve website functionality
• Measure website traffic
• Track form submissions and phone calls
• Improve advertising campaigns
• Retarget website visitors with relevant ads

These technologies may be used by platforms such as Google, Meta/Facebook, or other advertising and analytics providers. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Advertising and Analytics

We may use third-party advertising and analytics services to understand website traffic and improve our marketing. These services may collect information about your visits to this and other websites. This may include:

• Google Analytics
• Google Ads
• Meta/Facebook Ads
• Call tracking software
• CRM and marketing automation tools

These tools help us measure the effectiveness of our advertising and improve the quality of our lead generation services.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, internet transmission, or electronic storage system is completely secure. You submit information at your own risk.

9. Data Retention

We may retain your information for as long as necessary to:

• Respond to your request
• Provide lead referral services
• Maintain business records
• Resolve disputes
• Improve marketing and website performance
• Comply with legal obligations

We may delete or anonymize information when it is no longer needed.

10. Your Privacy Choices

You may contact us to request that we:

• Update your contact information
• Stop contacting you
• Remove you from marketing communications
• Delete your information, where legally permitted

To make a privacy request, contact us using the information below.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites. You should review the privacy policies of any third-party websites you visit.

12. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can remove it.

13. Service Provider Disclaimer

Upstate Propane Pros may connect customers with independent third-party propane providers, contractors, suppliers, or service companies. We do not control the work, pricing, licensing, warranties, insurance, availability, or performance of any third-party provider unless otherwise expressly stated in writing.

Customers are responsible for verifying that any service provider they hire is properly licensed, insured, and qualified for the work requested.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at: